Frequently Asked Questions (FAQ)

Last updated: February 2026

Welcome to the Curviz FAQ page. Below you’ll find answers to the most common questions about our products, orders, shipping, returns, and more.

If you cannot find your answer here, please contact us at sales@curviz.shop.

1. What does Curviz sell?

Curviz specializes in:

  • Shapewear

  • Body-enhancing apparel

  • Fashion essentials

Our products are designed to combine comfort, support, and style.

2. How long does shipping take?

Processing Time: 1–3 business days
Standard Shipping: 5–10 business days
Expedited Shipping (if available): 2–5 business days

Delivery times may vary due to carrier delays or holidays.

3. Do you ship internationally?

Currently, we ship within the United States only, unless otherwise stated on specific product pages.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number.
You can use this number to track your package through the carrier’s website.

5. Can I cancel my order?

Orders may only be cancelled before they are processed or shipped.
If your order has already shipped, you must wait until delivery and then follow our Return & Refund Policy (if eligible).

To request cancellation, email sales@curviz.shop immediately with your order number.

6. What is your return policy?

You may request a return within 14 days of delivery, provided that:

  • The item is unused and unworn

  • Tags are attached

  • The item is in original packaging

Certain items (such as worn or final sale items) are not eligible for return.

7. What if I receive a defective or incorrect item?

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery

  • Include your order number and clear photos

We will review the issue and provide a replacement or refund if approved.

8. Do you offer exchanges?

We do not offer direct exchanges.
If you need a different size or item, please return the original product (if eligible) and place a new order.

9. What payment methods do you accept?

We accept major:

  • Credit cards

  • Debit cards

  • Secure online payment methods available at checkout

All payments are processed securely through trusted third-party providers.

10. How can I contact Curviz?

You can reach us through the following:

Email: sales@curviz.shop
Phone: +1 773-919-4270

Business Address:
521 Bulkeley Place, Apt 15
Newport News, Virginia, 23601
United States

Customer support typically responds within 24–48 business hours.