Return & Refund Policy

Last updated: February 2026

At Curviz, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns and refunds are accepted for purchases made at https://curviz.shop/.

By placing an order, you agree to the terms outlined below.

1. Return Eligibility

You may request a return within 14 days of delivery if:

  • The item is unused, unworn, and unwashed

  • The item is in its original packaging with tags attached

  • You provide proof of purchase (order number or receipt)

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return:

  • Worn, washed, or damaged items

  • Final sale or clearance items

  • Gift cards

  • Items returned without prior authorization

For hygiene reasons, certain intimate or shapewear items may not be eligible for return if opened or used.

3. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  1. Contact us within 7 days of delivery

  2. Provide your order number and clear photos of the issue

Once verified, we will offer a replacement or full refund, including shipping costs if applicable.

4. How to Initiate a Return

To request a return:

  1. Email us at sales@curviz.shop

  2. Include your order number and reason for return

  3. Wait for return authorization and instructions

⚠️ Returns sent without prior approval may be refused.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.

  • We recommend using a trackable shipping service.

6. Refund Processing

Once we receive and inspect the returned item:

  • You will be notified of approval or rejection

  • Approved refunds are processed within 5–10 business days

  • Refunds are issued to the original payment method

  • Processing times may vary depending on your bank or card provider

7. Exchanges

We do not offer direct exchanges.

If you would like a different size or product:

  • Return the original item (if eligible)

  • Place a new order separately

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account

  2. Contact your credit card company

  3. Contact your bank

If you still have not received your refund after these steps, please contact us.

9. Contact Information

For return or refund inquiries, contact us:

Trading Name: Curviz
Website: https://curviz.shop/

Email: sales@curviz.shop
Phone: +1 773-919-4270

Address:
521 Bulkeley Place, Apt 15
Newport News, Virginia, 23601
United States